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+86 138 539 567 59
+20 111 2487 222
+2 015 00 77 8888
+20 111 2487 222
+2 015 00 77 8888
YITANG IDUSTRIAL AREA, LINYI CITY, SHANDONG, CHINA
LCN Return Policy
Thank you for shopping with LCN Wood. We take pride in the quality of our machinery and are committed to ensuring your satisfaction. If you encounter any factory manufacturing issues, we offer hassle-free returns, exchanges, and repairs. Please read our detailed policy below:
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### Return Policy
**Eligibility for Returns:**
1. **Time Frame:** You have 14 days from the date of purchase to return any products purchased from LCN Wood.
2. **Condition:** The equipment must be unused, in its original packaging, and in the same condition that you received it.
3. **Proof of Purchase:** A receipt or proof of purchase is required to process any return.
**Non-Returnable Items:**
– Customized machinery
– Clearance items
– Gift cards
### Exchange Policy
**Eligibility for Exchanges:**
1. **Defective Products:** If your product has factory manufacturing issues, you are eligible for an exchange.
2. **Process:** Contact our customer service team to initiate the exchange process within 14 days of receiving your equipment.
### Warranty & Repair Policy
**Warranty Duration:**
All LCN Wood products come with a 1 Year warranty that covers manufacturing defects.
**What is Covered:**
1. **Manufacturing Defects:** Any fault related to the manufacturing process.
2. **Repair Costs:** The costs associated with repairing defects will be covered by LCN Wood, provided the issue falls under our warranty coverage.
**What is Not Covered:**
1. **Wear and Tear:** Normal wear and tear from usage.
2. **Misuse or Neglect:** Any damage caused by misuse, neglect, or unauthorized modifications.
3. **Out-of-Warranty Repairs:** Repairs needed after the warranty period will incur charges.
**Process for Repair:**
1. **Contact Us:** Reach out to our customer service team at +201112487222 to initiate the repair process.
2. **Assessment:** Our technician will assess the issue to determine if it’s covered under warranty.
3. **Repair or Replacement:** If the defect is covered, we will repair the machine or replace it if necessary.
### How to Initiate a Return, Exchange, or Repair
1. **Contact Customer Service:**
– Email: info@Lcnwood.com
– Phone: +201112487222
– Customer Support Page: Lcnwood.com/contact
2. **Return Shipping:**
– For returns and exchanges due to manufacturing defects, LCN Wood will cover the cost of return shipping.
– For all other returns, the customer is responsible for return shipping costs.
3. **Refund Process:**
– Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
– Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.
### Contact Us
If you have any questions about our return, exchange, or warranty policy, please contact us at:
– Email: info@Lcnwood.com
– Phone: +201112487222
– Mailing Address: info@Lcnwood.com
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Thank you for choosing LCN Wood. Your satisfaction is our top priority.
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